rainbowgame Terms & Conditions

1. Eligibility and Age Requirement

The rainbowgame platform is available exclusively to players located in the Philippines. To register and use the platform, you must:

• Be at least 21 years of age at the time of registration.
• Be a natural person – corporate or institutional accounts are not permitted.
• Not be a current or former employee, contractor, or close family member of an employee of rainbowgame.
• Have full legal capacity to enter into a binding agreement under Philippine law.
• Not be self-excluded or suspended from online gaming platforms.

rainbowgame reserves the right to request age and identity verification at any point. Accounts found to belong to persons under 21 will be suspended immediately, funds will be withheld pending investigation, and the matter may be reported to the relevant authorities.

2. Account Registration and Verification

Each player is permitted to hold one (1) account on the rainbowgame platform. Creating duplicate accounts is prohibited and may result in all associated accounts being permanently suspended and balances forfeited.

When you register, you agree to provide accurate, current, and complete information. You are responsible for keeping your account information up to date. rainbowgame is not liable for issues arising from inaccurate information provided at registration.

KYC Verification: Before your first withdrawal – and at any point the platform deems necessary – you will be required to complete identity verification (KYC). This involves submitting a valid Philippine government-issued ID and may include additional documents such as proof of address or source of funds. KYC is a standard requirement and does not indicate any suspicion of wrongdoing.

Your account login credentials are your responsibility. Do not share your password with anyone. rainbowgame will never ask for your password via support channels. Report any suspected unauthorised access to your account immediately by contacting support.

3. Deposits and Withdrawals

All transactions on the rainbowgame platform are conducted in Philippine Peso (PHP). Deposits and withdrawals are processed via approved Philippine payment channels including bank transfer, online/mobile banking, and supported Philippine e-wallets.

• Deposits are credited to your account balance upon successful confirmation from the payment provider.
• Withdrawal requests are subject to identity verification completion and any applicable wagering requirements on active bonuses.
• rainbowgame does not accept deposits via credit cards or any form of cryptocurrency or digital assets for wagering purposes.
• Minimum and maximum deposit and withdrawal amounts apply and are displayed in the platform cashier.
• rainbowgame reserves the right to perform additional checks on withdrawal requests in accordance with anti-money laundering obligations.

Withdrawal processing times vary by payment method and player tier. VIP members receive priority processing. Accounts that have not completed KYC verification cannot process withdrawals.

4. Betting and Gaming Rules

Bets placed on the rainbowgame platform are subject to the specific rules of each game and betting market. General rules that apply across the platform include:

• All bets are final once confirmed. Confirmed bets cannot be cancelled or amended by the player.
• rainbowgame reserves the right to void bets placed on markets affected by technical errors, data feed errors, or clearly incorrect odds.
• Minimum and maximum bet limits apply per game, per market, and per session. These are displayed within each game or betting interface.
• Winnings are credited to your account balance upon settlement of the relevant round, hand, or event.
• rainbowgame does not guarantee the availability of any specific game or betting market at any time.

For live casino games, all outcomes are determined by physical means (real cards, real dice, real roulette wheels) operated by live dealers in studio environments. For slots and other RNG-based games, outcomes are determined by a certified Random Number Generator. Every result is independent of previous results.

5. Bonuses and Promotions

Bonuses, free credits, cashback offers, and other promotional incentives offered by rainbowgame are subject to specific terms applicable to each promotion. The general principles that govern all promotions include:

• Bonuses are offered at the sole discretion of rainbowgame and may be withdrawn or modified at any time without prior notice.
• Wagering requirements, eligible game types, minimum odds, time limits, and other conditions apply to each bonus. These will be stated in the specific promotion terms.
• Only one bonus may be active per account at any time unless explicitly stated otherwise in the promotion terms.
• Bonus funds must be wagered the required number of times before any winnings generated from bonus funds can be withdrawn.
• Attempting to exploit bonuses through multiple accounts, collusion, or any form of abuse will result in account suspension and forfeiture of all associated balances.

rainbowgame does not guarantee any specific bonus percentage, amount, or availability. Promotional details shown on the Promotions page reflect currently active offers and are subject to change. Always check the specific terms of any promotion before claiming.

6. Responsible Gaming

rainbowgame is committed to providing a safe gaming environment. Online gaming should be a form of entertainment, not a source of income or a way to recover financial losses. rainbowgame provides the following tools within every player account:

• Deposit limits – Set daily, weekly, or monthly PHP deposit caps.
• Session time reminders – Receive alerts after a defined duration of play.
• Self-exclusion – Temporarily or permanently restrict your own access to the platform.
• Account cooling-off periods – Take a break from the platform for a defined period.

If gaming is causing you or someone you know financial, emotional, or social harm, please use the tools available and seek support. Full details of our responsible gaming commitment are available on the Responsible Gaming page.

rainbowgame does not accept bets from persons who are visibly distressed, intoxicated, or who have indicated they are gambling to recover losses. Any such activity may result in account suspension.

7. Prohibited Conduct

The following activities are strictly prohibited on the rainbowgame platform and will result in immediate account suspension and forfeiture of balances:

• Registering or operating more than one account.
• Providing false, misleading, or unverifiable identity information.
• Using automated software, bots, scripts, or any technological aid to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Exploiting software errors, bugs, or glitches – any winnings from known exploits are void.
• Using the platform for money laundering, fraud, or any activity that violates Philippine law.
• Attempting to reverse-engineer, copy, or redistribute any part of the rainbowgame platform.
• Engaging in abusive, threatening, or harassing behaviour toward rainbowgame staff or other players via any platform channel.

rainbowgame reserves the right to investigate suspected violations and to take appropriate action, which may include permanent account closure, forfeiture of funds, and referral to relevant authorities.

8. Changes to These Terms

rainbowgame reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to this page. The "Last updated" date at the top of this page will reflect the most recent revision.

Continued use of the rainbowgame platform after any modification constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically. If you do not accept a material change to the terms, you should cease using the platform and contact support to close your account.

9. Limitation of Liability

rainbowgame provides the platform on an "as is" and "as available" basis. To the maximum extent permitted by applicable law:

• rainbowgame makes no warranties, express or implied, regarding the uninterrupted or error-free operation of the platform.
• rainbowgame is not liable for any loss of funds, data, or opportunity resulting from technical failures, connectivity issues, or force majeure events outside our reasonable control.
• The platform does not guarantee winnings. Online gaming involves inherent financial risk and no outcome can be predicted or guaranteed.
• rainbowgame's total liability to any player in connection with the platform shall not exceed the amount deposited by that player in the 30 days preceding the claim.

10. Contact and Disputes

If you have a question about these terms or wish to raise a dispute regarding your account or a transaction, please contact rainbowgame support at [email protected]. All disputes will be addressed in order of receipt. We aim to respond to all account-related queries within a reasonable timeframe.

These Terms & Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute that cannot be resolved amicably shall be subject to the jurisdiction of the appropriate Philippine courts.