rainbowgame Privacy Policy

1. Who We Are

rainbowgame operates the online gaming platform available at rainbowgame.vu. The platform serves players located in the Philippines and operates in Philippine Peso (PHP). rainbowgame acts as the data controller for personal information collected through the platform.

If you have any questions about how your data is handled, you can contact our support team directly at [email protected]. We will respond to all privacy-related enquiries within a reasonable timeframe.

2. What Personal Data We Collect

rainbowgame collects personal data from you in two ways: information you provide directly, and information generated automatically through your use of the platform.

Information You Provide

• Registration data: Full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity verification (KYC): Government-issued Philippine ID (e.g., PhilSys ID, driver's licence, passport), and where required, proof of address or source of funds.
• Payment information: Philippine bank account details, mobile banking account references, or e-wallet identifiers used for deposits and withdrawals. We do not store full payment card numbers.
• Account preferences: Communication preferences, responsible gaming limit settings, and self-exclusion requests.
• Support communications: Records of conversations with our customer support team via any channel.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system version, browser type, and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Location data: General geographic location derived from your IP address, used to verify that you are accessing from the Philippines.
• Cookies and similar technologies: Session tokens, preference cookies, and analytics identifiers. See Section 7 for full details on cookie use.

3. How We Use Your Data

rainbowgame uses personal data for the following purposes:

rainbowgame will not use your data for purposes beyond those listed above without first obtaining your consent or having a legitimate legal basis to do so.

4. When We Share Your Data

rainbowgame does not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: Philippine payment service providers that facilitate your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers: Third-party KYC verification services that process your ID documents to confirm your identity and age.
• Game content providers: Software providers that supply the games available on the platform may receive anonymised session data for game performance purposes.
• Legal authorities: Where required by Philippine law, court order, or regulatory obligation, rainbowgame may disclose data to the relevant government or law enforcement authority.
• Platform infrastructure providers: Cloud hosting, security, and analytics partners that help operate the platform. All such providers operate under data processing agreements.

Any third party that receives personal data from rainbowgame is required to handle it securely and only for the purpose for which it was shared.

5. How We Protect Your Data

rainbowgame applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption across all platform communications between your device and our servers.
• OTP-based authentication for login and sensitive account actions, adding a second layer of security beyond your password.
• Encrypted data storage for sensitive fields including payment account references and identity documents.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security assessments to identify and address vulnerabilities in the platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, rainbowgame will notify affected users and relevant authorities in accordance with applicable law.

6. How Long We Keep Your Data

rainbowgame retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. General retention periods are:

• Account and transaction data: Retained for a minimum of five years after account closure, in line with anti-money laundering obligations under Philippine law.
• KYC documents: Retained for the duration of the account and for five years after closure.
• Support communications: Retained for two years after the last interaction.
• Usage and analytics data: Anonymised within twelve months and may be retained in aggregated form indefinitely.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer needed and there is no legal basis to retain it, rainbowgame will securely delete or anonymise it.

7. Cookies and Tracking Technologies

rainbowgame uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. The main types of cookies used are:

• Essential cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Preference cookies: Store your settings such as language, display preferences, and responsible gaming limit configurations.
• Analytics cookies: Used in anonymised or aggregated form to understand which features are used and how the platform can be improved. No individual player is identified through analytics data.

You can manage non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. rainbowgame does not use advertising tracking cookies or share behavioural data with advertising networks.

8. Your Rights Under This Policy

As a user of rainbowgame, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].

• Right to access: Request a copy of the personal data rainbowgame holds about you.
• Right to correction: Ask us to correct inaccurate or incomplete personal data in your account.
• Right to deletion: Request deletion of your data where it is no longer necessary for the purposes it was collected. Note that some data must be retained under legal obligations.
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time through your account settings.
• Right to lodge a complaint: If you believe rainbowgame has handled your data improperly, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

9. Changes to This Privacy Policy

rainbowgame may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or the way we handle data. Updates are effective from the date posted on this page. The "Last updated" date at the top of this policy reflects the most recent revision.

If material changes are made to how we handle your personal data, rainbowgame will notify registered users by email or through an in-platform notification. Continued use of the platform following such a notification constitutes acceptance of the updated policy.